The Impex Group aims to become the largest and most reliable supplier of competitively priced mining supplies in Botswana. This can only be achieved through a companywide culture of excellent customer care at every stage of service, from initial order to delivery through to comprehensive after sales support..
Impex Fasteners & Tools Ltd, established in 1989 in Botswana, continues to carry on with its successful trade industry for more than 30 years. Today, the company represents an important landmark in Africa due to its successful range of products, supplies and service coming from numerous producers and industry manufacturers. Servicing both commercial and industrial sectors, Impex is a perfect partner for businesses who rely on top notch materials such as tools, fasteners and storage systems. Throughout the years, the company provides an incredible wealth to meet these demands.
Impex is a professional and reputable supplier of high quality specialist spare parts, components and storage units for a wide range of industries. Impex is well known in the mining industry, transportation, the construction sector and other unique niche industries that require premium grade spare parts. The company has connections across the world’s foremost brands to supply the industry with the right set of tools and spare parts, ensuring smooth flow of work. The company has been in the business of sourcing new innovations, while providing high demand products for numerous industries.
The company is headquartered in Mogoditshane, Botswana since 1989. The company has expanded considerably throughout its lifespan and now has Eight branch offices in areas like Broadhurst, Gaborone-West, Molepolole, Tlokweng, Mahalapye and Francistown in order to keep up with the demands of the automotive, mining and construction industries. The company is not just a provider of quality products. The business also banks on technical expertise, quality service and excellent prices in order to offer holistic service for the industry. Impex has been a leading supplier of important industrial spare parts and therefore, is a respected brand for many years.
Impex is capable of providing top notch products throughout its existence with the help of its professional teams and world class facilities. In Botswana, Impex has a massive warehouse, where top quality parts and items are routinely checked and analyzed to ensure that all products are not only quality but will be delivered on time to the companies. Top notch delivery service can also be expected from the company as well as a guarantee for high quality results.
Impex also has a solid Sales department that uses modern computer innovations to effectively address customer demands, minimize errors in allocating orders and to simplify the work process while improving efficiency. The computerized system allows the company to keep up with the supplies while enhancing accuracy. On top of that, our customer service experts are on cue at all times, ready to communicate to businesses, both new and old, capable of providing quality results for the
Impex has always been customer-centric ever since it has started. The customer and the quality of service that they get are the most important assets of the business. That is why the company always finds top quality industrial, specialist products. The company assures businesses that they get their necessary goods that they need.
At Impex, business goes beyond the bottom line. Quality products, innovations and unique service are there to establish the business to the top.
- To value customers as the most important asset of the company.
- To provide a wide range of specialist products which are always in stock to minimise disruption to customer operations.
- To provide value added services to enhance and maintain reputation of the company.
- To provide a full after sales service to all customers.
- To provide a comprehensive in-house and external technical and customer service training package to all staff to ensure that stringent standards of service delivery and customer care are met at all times.
- To recognise and reward staff who provide exemplary customer service, encouraging a culture of excellence throughout the company.